How to set up private name servers at 1and1 Internet

This month has been full of technical snags and recurring customer support nightmares. Through it, I’ve learned more than I thought I could and I’ve experienced peace and joy even when circumstances were frustrating.

My usual go-to for technical questions is the internet. Usually at least 100 other people have the same issues I do. One of my tasks this week was to change a domain name server (DNS) at 1&1 Internet and specifically to create private, custom nameservers on the domain.

In general, the process for setting up private name servers is actually quite simple:

  1. Create subdomains on the domain you wish to use as your private name servers. For example, on domain.com, you would create two subdomains (usually something like ns1.domain.com and ns2.domain.com)
  2. Assign your hosting company’s provided nameserver IP addresses to each subdomain
  3. On the domain that will be using the new private name servers, change the name servers to ns1.domain.com and ns2.domain.com
  4. Give it 24-48 hours to propagate

Sounds simple enough, right?

If 1&1 is your domain registrar, wrong.

Once the subdomains were created, my logic was, “Okay now I need to go to each subdomain and apply the host’s IP addresses.” But there was no way to do it! 1&1 does not let you add an IP address to a subdomain unless you are using their 1&1 name servers. I even tried calling 1&1 two different times, but the support reps didn’t seem to understand what I meant by “private name server” (It’s okay, we got the great meme above out of that experience. I don’t think English was their first language.)

1&1 changed their interface recently, so all my internet searches were returning tutorials that no longer applied. Hence, to start pulling my weight for the hundreds of tutorials on the internet that have saved my scrawny neck, here is my first tutorial article to help some poor soul. That is, until 1&1 changes their interface again…

Applying IP addresses to subdomains at 1&1

1&1’s method is very weird. As I said earlier, you can’t actually change the IPs of the subdomains individually. You have to actually edit the DNS of the main domain and it automatically detects when you are inputing that domain’s own subdomains as nameservers. When it detects that, then a box opens up to put an IP address. They call it a “glue record.” This method could be a problem for some because, as in my case, I didn’t want to change the main domain’s DNS yet! I just wanted to set up the private nameservers so that they would be ready when the time came. With 1&1, it seems to be one step.

Let me walk you through it from the beginning:

  1. Log into your 1&1 Control Panel
  2. Choose your package
  3. Under “Domains,” click “Manage domains”
  4. Create your subdomains (ns1.domain.com and ns2.domain.com)
  5. Once back at Domain list screen, click the little arrow on the right side of the main domain (step 1. in screenshot A)
  6. On the pull out menu with more options, click “Edit DNS settings” (step 2. in screenshot A)
  7. Select the radio box for “Other name servers” (screenshot B)
  8. Input your new ns1 subdomain and 1&1 will automatically recognize that you are setting up a private nameserver and give you a field to input your web host’s IP address for the first nameserver (screenshot B)
  9. Next to “Additional name servers” choose “My secondary name servers” (screenshot B)
  10. Again, once you input your ns2 subdomain, the IP address field will appear and you can input your web host’s IP address for the second nameserver (screenshot B)

That’s it! Save the settings and propagation will begin.

Please leave a comment if this helped you! Maybe it will encourage me to write another tutorial sometime…

Screenshot A

Set up private nameservers 1&1

Screenshot B

1&1 private nameservers